Project 1

Project 1

Almost all Standards emphasize on Customer Focus. And customer focus is always about the Quality of Product and Service provided by the supplier. The word Quality is considered as “extent to which requirements are fulfilled”. Customer needs Quality, therefore, one of the ways to determine Customer Satisfaction is by evaluating the Quality quantitatively.

A patient satisfaction survey is a set of questions used to collect feedback from patients to measure their satisfaction with the quality and care of the healthcare service provider. The patient satisfaction survey questionnaire helps adjudge basic metrics across patient care that aid medical institutions in understanding the level of care provided and pitfalls in service.

Six underlying metrics which patient satisfaction should be measured on are:

• Quality of medical care
• Interpersonal skills displayed by medical professionals
• Transparency and communication between care provider and patient
• Financial aspects of care
• Access to doctors and other medical professional
• Accessibility of care