EpowerX Learning Technologies Private Limited (along with its subsidiaries, the “Company”, “Skill-Lync”, “us”, “we”, or “our”) understands and recognizes your right and/or that of the Minor User (as defined in the Terms) to confidentiality and is committed to protecting and preserving your privacy and/or that of the Minor User.
“Account” shall mean the online account created on the Platform by the User for use of the Services (as defined below).
“Course” shall mean our programs offered remotely through either our Platform, pre-recorded multimedia and audio-visual content, live streamed classes on third party applications and/or our programs offered physically at our Offline Centres.
“Course Material” shall mean the information provided by Skill-Lync to accompany a Course as part of the Services which is available on our Platform and includes assessment tests and examinations.
“Information” shall mean collectively Non-Personal Information (as defined below) and Personal Information (as defined below).
“Non-Personal Information” shall mean and include:
the type of device used by the User and/or the Minor User;
the website that referred you and/or a Minor User to the Platform and the exit page; and
unique identifiers, which are used to collect and store information about an app or device, such as preferred language, time zone, screen size, browser and other settings.
“Offline Centre” means a physical premises operated by the Company to deliver offline classes.
“Personal Information” means any information relating to the Users and/or Minor Users which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such Users and/or Minor Users, and includes Sensitive Personal Data (as defined below) of the User and/or Minor User. Personal Information shall include, for example, name, mobile number, the internet protocol address and/or geographic location of the User and/or Minor Users, any files consisting of audio, visual, and/or audio-visual information provided by the User and/or Minor Users to the Company, or which the Company gains access to pursuant to or in connection with the User and/or the Minor User using the Services.
“Platform” means the Website and any other feature or tool provided and operated by Skill-Lync, including any application that may be launched by Skill-Lync.
“Services” means the provision of the Course and/or the Course Material together with such other services as agreed from time to time and purchased by you (on behalf of yourself and/or the Minor User) and availed remotely through either our Platform, pre-recorded multimedia and audio-visual content, live streamed classes on third party application and/or physically at our Offline Centres.
“Sensitive Personal Data” means such personal information relating to passwords, financial information such as bank account or credit card or other payment instrument details, physical, mental or physiological health condition, sexual orientation, medical records and history, biometric information, etc.
“Third Party” means any person or entity other than you and/or the Minor User, or the Company.
“User” (or, “you”, “your”, and “yourself”) means any individual who is a natural person aged 18 (eighteen) years or above, and who is competent and capable of contracting within the meaning of the Indian Contract Act, 1872 and accesses our Website and/or purchases the Services. Such an individual, where applicable, includes the parent/legal guardian or any other authorized individual who facilitates the use of the Services for a Minor User.
When Do We Collect Information and What Types of Information do we Collect.
The Company obtains the Information (including Personal Information) when you or a Minor User purchases, downloads, registers, accesses or uses any of the Services provided by the Company. When you or a Minor User visits our Website or Offline Centres or accesses our Platform and you (on behalf of yourself or a Minor User) voluntarily fill one of our contact forms, via an in-person, chat or phone session, or as part of a purchase of one of our Courses or register on our Website, you (on behalf of yourself and/or a Minor User) generally provide:
your and/or a Minor User’s name, gender, date of birth, guardian’s name (if applicable), email address, phone number and mailing address;
information about your business, such as company name, company size, business type;
your Skill-Lync account details which may include billing information, and account password; and
other information you (on behalf of yourself and/or a Minor User) may provide at our Offline Centres, or enter or upload into our system when using the Platform.
The above-mentioned information is necessary to allow the Company to operate the Platform, deliver Courses at our Offline Centres and provide the Services to Users and/or Minor Users. Without it, we may not be able to provide you and/or a Minor User with all the requested Services, which could result in you or a Minor User not being able to use the Platform or avail our Services (or any part thereof).
In addition, the Platform may collect certain Information automatically, including, but not limited to:
the type of handheld device used;
the handheld device’s unique device ID;
the IP address of such handheld device;
such handheld device’s operating system; and
the type of internet browsers you and/or a Minor User uses.
We may collect usage information about your and/or a Minor User’s use of our Services, including but not limited to:
the number of tests, Courses you and/or a Minor User has attempted on the Platform and/or at our Offline Centres;
the number of videos you and/or a Minor User has viewed;
the Courses you and/or a Minor User participates in; and
the amount of time spent to complete a Course on the Platform and/or at our Offline Centres.
This enables us to better tailor educational experiences that are most appropriate for you and/or a Minor User.
What Information is Collected through Third Parties?
data brokers from which we purchase demographic data to supplement the data we collect;
social networks when you (on behalf of yourself and/or a Minor User) grant permission to make your data public on these networks including permission to access your and/or a Minor User’s data on one or more of these networks;
enterprise customers where you are an employee availing our Services;
existing or past Users and/or Minor Users;
service providers that help us determine a location based on your and/or a Minor User’s IP address in order to customize certain products to your and/or a Minor User’s location;
partners with which we may offer co-branded services or engage in joint marketing activities; and
publicly available sources such as open government databases or other data in the public domain.
We may also receive Personal Information about you and/or Minor Users whose access to our Services is being facilitated by you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you and/or a Minor User via the Platform or at our Offline Centres in order to improve the products and Services we provide.
Technologies we may use.
What are Cookies?
A cookie is a small file which asks permission to be placed on a computer’s or device’s hard drive. Once you (on behalf of yourself and/or a Minor User) agree, the file is added and the cookie helps analyze web traffic or lets you and/or a Minor User know when you and/or a Minor User visit a particular site. Cookies allow web applications to respond to you and/or a Minor User as an individual. The web application can tailor its operations to your and/or a Minor User’s needs, likes and dislikes by gathering and remembering information about your and/or a Minor User’s preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve the Platform in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you and/or a Minor User with a better Platform, by enabling us to monitor which webpages you find useful and which you do not. A cookie in no way gives us access to your computer or any device or any Information about you or a Minor User, other than the data shared with us. You (on behalf of yourself and/or a Minor User) can choose to accept or decline cookies.
How to Manage Cookies?
Most web browsers automatically accept cookies, but you (on behalf of yourself and/or a Minor User) can usually modify your browser setting to decline cookies, if you prefer. Please refer to your web-browser provider or system guide for detailed information on disabling cookies. However, in case you choose to disable the cookies, you and/or a Minor User may be prevented from taking full advantage of the Platform.
PURPOSES OF COLLECTING, STORING AND USING YOUR INFORMATION AND THE MANNER OF SUCH USAGE
The Company uses, stores, and processes Information, including Personal Information, about you and/or a Minor User for the following purposes:
to use the Information to provide, develop, enhance and improve the Services, conduct relevant research, create internal guidelines for content creation, and record and register geographic influences of the Services and to offer targeted advertisements to you and/or a Minor User and to create publicity material to be shared with third parties.
the Information collected is used for internal operational purposes such as responding to customer service requests, administering your account, enforcing content license restrictions, determining preferred language and providing and improving the Services.
to offer Users and/or Minor Users personalized content based on the search history, and key words used in navigating the Platform, as well as usage history of the Platform.
to facilitate your transactions with other Users and/or Minor Users when you and/or a Minor User use our Service(s) and perform statistical analyses of User and/or Minor User behavior and characteristics at an aggregate level in order to measure interest in and use of the various areas of the Platform.
to provide Information collected on the Platform and/or at our Offline Centres, to third parties, including those who are working with the Company (i) to operate (including analyzing data), improve and enhance the features and experiences on the Services, including providing relevant government-approved certificates, and financial assistance to Users, and (ii) for relevant research and analytics on the Services or in connection with the services provided by such third parties, which may be by way of providing access to the Information on the Company’s server located in India and/or transferring the Information to the servers of such third parties located in India.
Further, notwithstanding anything to the contrary contained herein, you may (on behalf of yourself and/or a Minor User) at any time choose to provide a written notice to the Company to revoke the consent given by you (on behalf of yourself and/or a Minor User) to share information with third parties who are working with the Company. Upon receipt of such notice, we may not be able to continue to provide you and/or a Minor User with the Services (or any part thereof). Please note that the Company shall not be responsible or liable in any manner whatsoever for any actions of any third parties that receive the Information.
if we are involved in a merger, acquisition, due diligence, reorganization, bankruptcy or liquidation where the Company’s business will not continue as a going concern, receivership, sale of the Company’s assets, or transition of the Services to another provider, then your Information and of a Minor User may be transferred as part of such a transaction as permitted by applicable laws and/or contract. The use of your Information and that of a Minor User following any of these events will be governed by the policies in effect at the time the applicable Information was collected.
HOW WE STORE AND PROCESS YOUR INFORMATION
Your and/or a Minor User’s Information will primarily be stored in electronic form. However, certain data may also be stored in physical form.
Currently, we plan to retain User and/or Minor User Information while an Account is active and for such time period thereafter as is reasonably required for the purposes for which the Information may lawfully be used or is otherwise required under applicable laws for the time being in force. We may alter this practice according to legal and business requirements. For example: we retain User and/or Minor User information for a period of 180 (One Hundred and Eighty) days after cancellation or termination of such User and/or Minor User accounts to comply with applicable laws.
WHO WE SHARE AND DISCLOSE YOUR INFORMATION TO
You (on behalf of yourself and/or a Minor User) hereby unconditionally agree and permit that the Company may transfer, share, disclose or part with all or any of your and/or a Minor User’s Information, within and outside of India to (i) various group entities, third party service providers (without any reference to persona or identity), general public and the National Skills Development Corporation, for one or more of the purposes set forth in Clause 5, (ii) government agencies upon directions of such agency, or (iii) to any other third party as may be required under applicable laws. In case of any Personal Information so transferred, shared, disclosed or parted with, we will seek to, as may be required under applicable laws, contractually require the receiving parties of the Information to ensure the same level of data protection adopted by the Company is adhered to by the receiving party, subject to applicable laws.
We reserve the right to disclose your and/or a Minor User’s Information when required to do so by applicable laws or regulations, or under any legal obligation or order under applicable laws, or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority, or to protect our rights, safety and property, or establish or exercise our legal rights or defend against legal claims.
HOW WE SECURE YOUR INFORMATION
Security Practices in place.
Limitation of Access to Information.
The Company limits access to Information to those employees, agents, contractors and other third parties on a need-to-know basis, i.e., those who need the access in order to fulfill the tasks and duties relating to Service provision. All service providers are permitted to process the Information based on the Company’s instructions, and they are subject to a duty of confidentiality and are required to be compliant and demonstrate compliance with applicable data protection laws.
Information shared by the Company with third parties are subject to confidentiality agreement which, inter alia, provides that such third parties shall not disclose the Information further unless such disclosure is for the purposes set forth in Clause 5. However, the Company is not responsible for any breach of security or for any actions of any third parties that receive your and/or a Minor User’s Personal Information.
Limitation of our Liability.
While we will endeavor to take all reasonable and appropriate steps to keep secure any Personal Information which we hold and prevent unauthorized access or disclosures, you (on behalf of yourself and/or a Minor User) acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of your and/or a Minor User’s Personal Information.
You (on behalf of yourself and/or a Minor User) may exercise any of the rights described in this section by sending an email to [email protected] . Please note that we may ask you (on behalf of yourself and/or a Minor User) to verify your and/or a Minor User’s identity before taking further action on your request.
Rectification of Inaccurate or Incomplete Information.
You (on behalf of yourself and/or a Minor User) may contact us at the email address provided above to review your Personal Information and/or update, correct or amend inaccurate, deficient or incomplete Personal Information, and we will make reasonable efforts to update the same (to the extent feasible for the Company).
Please note that while you (on behalf of yourself and/or a Minor User) have the right to ask us to correct inaccurate, deficient or incomplete Personal Information concerning you and/or a Minor User (and which you cannot update yourself within your and/or a Minor User’s Account), you are responsible for keeping your Personal Information up-to-date, to the extent you (on behalf of yourself and/or a Minor User) can update the same within your and/or a Minor User’s Account.
Data Retention and Erasure.
If you no longer want the Company to use your and/or the Minor User’s Personal Information to provide the Services (or any part thereof) to you and/or a Minor User, or you wish to close your and/or a Minor User’s Account, you (on behalf of yourself and/or a Minor User) can request that we erase this Personal Information and close your and/or a Minor User’s Account. Provided, however, any requests for erasure, or closure of Account, will be acted upon in accordance with applicable laws and may adversely impact the Company’s ability to provide the Services to you and/or a Minor User. You (on behalf of yourself and/or a Minor User) hereby agree and acknowledge that a mere request for erasure does not guarantee an immediate erasure of Personal Information, and all such requests will be acted upon in accordance with applicable laws.
Please note that if you (on behalf of yourself and/or a Minor User) request the erasure of your Personal Information:
we may retain some of your and/or a Minor User’s Personal Information as necessary for protecting our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an Account for fraud or safety reasons, we may retain certain information from that Account to prevent that User from opening a new Account in the future.
we retain User and/or Minor User information for a period of 180 (One Hundred and Eighty) days after cancellation or termination of such User accounts to comply with applicable laws.
we will not be required to delete any information which has been de-identified or disassociated with personal identifiers such that it can no longer be used to reasonably identify a particular individual.
the Company will not be able to provide you and/or the Minor User with the Services (or any part thereof) and you and/or a Minor User should cease and desist from using the Services.
Consent; Withdrawing Consent and Restriction of Processing.
In the event you do not consent to sharing your and/or a Minor User’s Personal Information with us for provision of the Services (or any part thereof), we reserve the right to restrict or deny the provision of such Services (or any part thereof).
Where you have provided your consent to the processing of your and/or a Minor User’s Personal Information by the Company you may withdraw your consent by sending a communication to our email address at [email protected] specifying in reasonable detail the consent you are withdrawing (on behalf of yourself and/or a Minor User). Please note that the withdrawal of your consent (on behalf of yourself and/or a Minor User) does not affect the lawfulness of any processing activities based on such consent before its withdrawal. If you withdraw your consent (on behalf of yourself and/or a Minor User) and restrict processing of any Personal Information, the Company may not be able to provide you and/or the Minor User with the Services (or any part thereof) and you and/or the Minor User may be required to cease to use the Services (or any part thereof).
LINKS TO THIRD PARTY APPS AND WEBSITES
Name: Mohamed Hasheem
E-mail: [email protected].
Working Days: Mon - Fri
Working Hours: 10 am - 6 pm
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