Project 1
Project 1
Creating a customer feedback questionnaire in general for a medical product.
Product Quality
- Overall quality of the product. How likely would you recommend the product to others?
☐ Very likely
☐ Likely
☐ Neutral
☐ Not recommend
- Please rate the product in terms of user-friendliness and ease of use.
☐ Excellent
☐ Good
☐ Neutral
☐ Worst
- How comfortable is the product in terms of handling?
☐ Extremely comfortable
☐ Comfortable
☐ Neutral
☐ uncomfortable
Satisfaction
- How satisfied are you with the product?
☐ Extremely satisfactory
☐ Satisfactory
☐ Unsatisfactory
☐ Extremely annoying
- How satisfied are you with the services offered?
☐ Extremely satisfactory
☐ Satisfactory
☐ Unsatisfactory
☐ Extremely annoying
Communication
- How effectively does the staff communicate and understand the issue?
☐ Excellent
☐ Good
☐ Neutral
☐ Worst
- How friendly and approachable is the staff?
☐ Excellent
☐ Good
☐ Neutral
☐ Worst
Documentation
- How well does the user manual provide the necessary instructions to operate the product?
☐ Excellent
☐ Good
☐ Neutral
☐ Worst
- How well does the user manual mention the technical and functional specifications of the product?
☐ Excellent
☐ Good
☐ Neutral
☐ Worst
- How well do the documents mention the safety parameters, indications and contraindications for use?
☐ Excellent
☐ Good
☐ Neutral
☐ Worst
- How well does the guide navigate you through basic troubleshooting?
☐ Excellent
☐ Good
☐ Neutral
☐ Worst
Response
- How fast do the staff respond to the queries?
☐ Very fast
☐ Good
☐ Neutral
☐ Unresponsive
Delivery
- How difficult is it to get the product delivered?
☐ Extremely difficult
☐ Difficult
☐ Neutral
☐ Easily available
- How well do you like the packaging of the product?
☐ Extremely bulky
☐ Good
☐ Not bulky
☐ Extremely satisfactory
- How durable is the packaging? Please suggest if any improvements to be made to make it more durable.
☐ Extremely durable
☐ Durable enough
☐ Not durable
☐ not at all durable
Installation
- How easy is the installation process?
☐ Extremely difficult
☐ Difficult
☐ Neutral
☐ Easy to install
- How long would the installation process take?
☐ Extremely long
☐ Reasonable
☐ Not long
☐ Easy to install
- How frequently would the product come to repair?
☐ Very frequently
☐ Frequently
☐ Rare
☐ Very rare
- How difficult is it to acquire the spare parts/ components for repair?
☐ Extremely difficult
☐ Difficult
☐ Neutral
☐ Easily available
Traceability and Validation
- How easy is the tracking, certification and authenticity information to access?
☐ Extremely difficult
☐ Difficult
☐ Easily available
☐ Never checked
- How well do the documents show validation & verification details, manufacturing details?
☐ Extremely difficult to access
☐ Difficult to access
☐ Easily available
☐ Never checked
Waste disposal
- How cautious are you while disposing of biological waste?
☐ Extremely cautious
☐ Cautious
☐ Not concerned
☐ Never checked