Project 1

Almost all standards emphasize on customers focus and customer focus is always about the quality of product & service provided by the supplier. The word quality is considered as “extent to which requirements are fulfilled”. Customer needs quality, therefore, one of the ways to determine customer satisfaction is by evaluating the quality quantitatively. To establish a detailed questionnaire to evaluate quality of products and services provided by medical devices company, 1^st we have to gather information about the quality of specific product and services offered by the company. Prepare questions based on customers’ requirements & satisfaction, make a feedback form for survey. Store the survey results in an excel data sheet for statistical analysis, also for further references. From this company can take decisions make plans for improvements. Questions can be addressed; (Ratings: ٭٭٭٭٭)

1. How would you rate the quality of product?
2. How much satisfied you are with the product’s durability?
3. How much satisfied you are with the product’s accuracy and performance?
4. How would you like to rate the service for maintenance of the product?
5. Is your satisfaction level matched with the product design?
6. Are you satisfied with the advanced features of the product?
7. How much satisfied you are with the level of communication and support provided by the manufacturer at the purchase time?
8. Level of satisfaction with the manufacture’s documentation and instructions?
9. How much satisfied by the product installation done by service engineer?
10. Are you satisfied with the product packaging and delivery system?
11. Did you receive your order on time?
12. How was the behavior of delivery agent? Did he act professionally?
13. All your queries resolved by the technical support team?
14. Your satisfaction level with the disposal methods of the product?
15. How do you rate the cost of the product and payment process?
16. How do you rate the value of money from our product?
17. Overall, how would you like to rate the purchase experience of our product?
18. Would you like to purchase the same product again in future?
19. How likely would you recommend this product to others?
20. Are there any issues, where you feel improvement could have been done?