Benchmarking
BENCHMARKING
Benchmarking is a process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry, “best in class.” The point of benchmarking is to identify internal opportunities for improvement. By studying companies with superior performance, breaking down what makes such superior performance possible, and then comparing those processes to how your business operates, you can implement changes that will yield significant improvements.
That might mean tweaking a product’s features to more closely match a competitor’s offering, or changing the scope of services you offer, or installing a new
customer relationship management (CRM) system to enable more personalized communications with customers.
There are two basic kinds of improvement opportunities: continuous and dramatic. Continuous improvement is incremental, involving only small adjustments
to reap sizeable advances. Dramatic improvement can only come about through reengineering the whole internal work process.
STEP-BY-STEP BENCHMARKING
Benchmarking is a simple, but detailed, five-step process:
1.Choose a product, service, or internal department to benchmark.
2.Determine which best-in-class companies you should benchmark against, which organizations you’ll compare your business to.
3.Gather information on their internal performance, or metrics.
4.Compare the data from both organizations to identify gaps in your company’s performance.
5.Adopt the processes and policies in place within the best-in-class performers.
Benchmarking will point out what changes will make the most difference, but it’s up to you to actually put them in place.
In order to benchmark anything, you need to have quantitative data available to study. That means breaking down internal processes to calculate performance metrics.Quantify everything, because only quantifiable information can be accurately compared.
BENEFITS
In addition to helping companies become more efficient and profitable, benchmarking has other benefits, too, such as:
1.Improving employee understanding of cost structures and internal processes
2.Encouraging team-building and cooperation in the interests of becoming more competitive
3.Enhancing familiarity with key performance metrics and opportunities for improvement company-wide
In essence, benchmarking helps employees understand how one small piece of a company’s processes or products can be the key to major success, just as one employee’s contributions can lead to a big win.
REQUIREMENT
Benchmark with presently available cars in the market for the following case.
Mr. D.S. Pughazhyendhii is a married man who lives in Bangalore which is a highly crowded city. His Family comprises five members including his wife, fiveyear-old boy, his father, and his mother. He visits his native place Madurai which is 500kms away from Bangalore once in a month. Also, he will be using his car to commute to his office. His budget falls between 8 to 10 lakhs on road. Please suggest to him with options so that he will buy a good car for his family.
Note: Pughazhyendhii is fond of big cars
In my view,
I would suggest Diesel Engine Vehicle, SUVs and Sedans is preferrable.
SUGGESTIBLE CARS
1. Tata Nexon
2. Hyundai Venue
3. Maruti Suzuki Vitara Brezza
4. Ford Eco Sport
TATA NEXON
Pros:
1. Best in class safety package
2. Powerful engines (petrol & diesel)
3. Ride and feels like a big vehicle
Cons:
1. Quality of plastic inside the cabin
2. Sluggish infotainment
3. Slightly hard ride
MODELS /
SPECIFICATIONS:TATA NEXON
ARAI Mileage- 21.5 kmpl
Engine Displacement (cc)- 1497
Max Torque (nm@rpm)- 260Nm@1500-2750rpm
Transmission Type- Automatic
Fuel Tank Capacity- 44
Max Power (bhp@rpm)- 108.5bhp@4000rpm
Seating Capacity- 5
Boot Space (Litres)- 350
Body Type- SUV
Safety -16.06/17
Hyundai Venue
Pros:
1. Ease of driving on offer
2. Three different engine options
3. Feature loaded
Cons:
1. Isn't as big as rivals
2. No diesel automatic on offer
3. 1.2 petrol is weak on punch
MODELS /SPECIFICATIONS : HYUNDAI VENUE
ARAI Mileage-18.14kmpl
Engine Displacement (cc)-998
Max Torque (nm@rpm)- 171.6Nm@1500-4000rpm
Transmission Type- Automatic
Fuel Tank Capacity- 45
Max Power (bhp@rpm) -118.35bhp@6000rpm
Seating Capacity -5
Boot Space (Litres)- 350
Body Type -SUV
Safety- 4 stars NCAP rating
MARUTI SUZUKI VITARA BREZZA
Pros:
1. Peppy & efficient 1.5 petrol
2. Good value for money
3. Neutral ride, easy to drive
Cons:
1. No more diesel option
2. Rivals offer more space
3. Design isn't attractive as before
MODELS /SPECIFICATIONS : MARUTI SUZUKI VITARA BREZZA
ARAI Mileage- 18.76kmpl
Engine Displacement (cc)- 1462
Max Torque (nm@rpm)- 138Nm@4400rpm
Transmission Type- Automatic
Fuel Tank Capacity -48
Max Power (bhp@rpm)- 103.26bhp@6000rpm
Seating Capacity- 5
Boot Space (Litres)- 328
Body Type- SUV
Safety- 12.51/17
Ford Eco Sport
The Ford Ecosport is considered as one of the best sub-4m compact SUVs currently on sale in the Indian market. The car gets powerful and refined engines and also comes with an aggressive and appealing design language. If you in the market to buy a new compact SUV and wondering if the Ecosport is the best of all.
Pros:
1. Build Quality
2. Powerful and Responsive Engines
3. Looks
4. Driving Dynamics
5. Long List Of Safety Features
Cons:
1. Not So VFM
2. Feels Dated
3. Stiff Suspension Setup
4. Narrow Second Row
5. Thick A-Pillar Causes Blind Spot
MODELS /SPECIFICATIONS : FORD ECO SPORT
ARAI Mileage- 21.7kmpl
Engine Displacement (cc)- 1498
Max Torque (nm@rpm)- 215Nm@1750-2500rpm
Transmission Type -Manual
Fuel Tank Capacity- 52
Max Power (bhp@rpm)- 98.63bhp@3750rpm
Seating Capacity- 5
Boot Space (Litres)- 352
Body Type- SUV
Safety- 4 stars NCAP ratin
Comparison
| Models/Specification | TATA NEXON | HYUNDAI VENUE | MARUTI SUZUKI VITARA BREZZA | FORD ECO SPORT |
| ARAI mileage | 21.5kmpl | 18.14kmpl | 18.76kmpl | 21.7kmpl |
| Engine displacement (cc) | 1497 | 998 | 1462 | 1498 |
| Max Torque(nm@rpm) | 260NM@1500-2750RPM | 171.6Nm@1500-4000RPm | 138NM@4400RPM | 215NM@1750-2500RPM |
| Transmission type | Automatic | Automatic | Automatic | Manual |
| Max power(bhp @ rpm) | 108.5BHP@4000RPM | 118.35BHP@6000RPM | 103.26BHP@6000RPM | 98.63BHP@3750RPM |
| Seating Capacity | 5 | 5 | 5 | 5 |
| Boot Space (Litres) | 350 | 350 | 328 | 352 |
| Fuel tank capacity | 44 | 45 | 48 | 52 |
| Safety | 16.06/17 | 4 star NCAP rating | 12.51/17 | 4 star NCAP rating |