Benchmarking

BENCHMARKING

Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are quality, time and cost. Benchmarking is used to measure performance using a specific indicator (cost per unit of measure, productivity per unit of measure, cycle time of x per unit of measure or defects per unit of measure) resulting in a metric of performance that is then compared to others.

this process is used in management in which organizations evaluate various aspects of their processes in relation to best-practice companies processes, usually within a peer group defined for the purposes of comparison. This then allows organizations to develop plans on how to make improvements or adapt specific best practices, usually with the aim of increasing some aspect of performance. Benchmarking may be a one-off event, but is often treated as a continuous process in which organizations continually seek to improve their practices.

In the process of benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes.

REQUIREMENT

Benchmark with presently available cars in the market for the following case.

Mr. D.S. Pugazhendhi is a married man who lives in Bangalore which is a highly crowded city. His Family comprises five members including his wife, five-year-old boy, his father, and his mother. He visits his native place Madurai which is 500kms away from Bangalore once in a month. Also, he will be using his car to commute to his office. His budget falls between 8 to 10 lakhs on road. Please suggest to him with options so that he will buy a good car for his family.

Note: Pugazhendhi is fond of big cars

The Recommended one’s that are selected considering the requirements of the client are as follows,

• Mahindra XUV 300
• Tata Nexon
• Toyota Urban Cruiser
• Maruti Vitara Brezza

Mahindra XUX 300

Under the hood, the XUV300 Sportz will pack a 1.2-litre turbo-petrol engine which will produce 130PS of power and 230Nm of twist, 20PS/30Nm more than the standard model. Transmission options will include a 6-speed manual transmission, and it is expected to add an automatic gearbox later. Once launched, it will be the most powerful vehicle in its segment.

Emission Norm Compliance:	BS VI
Mileage:	18.5 Km/L
Engine Displacement:	1497 cc
Transmission:	Automatic
Fuel Type:	Diesel
Boot Space:	259 Litres
Power Windows:	Front and Rear
Airbags:	Driver, Passenger and Side Front
ABS:	Yes
Central Locking:	Yes
Fog Lamps:	Both
Child Safety Lock:	Yes
Adjustable headlamps:	No
Gear Shift Indicator:	No

Pros:

• Handsome Looking
• Five-Star NCAP Rating
• Long Equipment List
• Convenience of a Two Pedal Setup
• Blue Sense-New Connected Car Tech

Cons:

• AMT is Jerky
• Needs an Update

Tata Nexon

The Nexon BS6 is powered by 1.2-litre turbo petrol and 1.5-litre diesel engines with the turbo petrol now more powerful producing 120PS and 170Nm of torque. The 1.5-litre diesel engine produces 110PS of power and 260Nm. Transmission options include a 6-speed manual and a 6-speed AMT gearbox.

Emission Norm Compliance:	BS VI
Mileage:	21.5 Km/L
Engine Displacement:	1497 cc
Transmission:	Automatic
Fuel Type:	Diesel
Boot Space:	350 Litres
Power Windows:	Front and Rear
Airbags:	Driver and Passenger
ABS:	Yes
Central Locking:	Yes
Fog Lamps:	Front

Pros:

• Looks stunning with a strong road presence
• Torquey and Frugal engine
• Well sorted ride and handling
• Spacious and featured packed cabin
• Safety equipment

Cons:

• Quality can be better
• Small niggles

Toyota Urban Cruiser

Under the hood, you get a 1.5-litre petrol engine that develops 105PS of power and 138Nm of torque. It is paired to either a 5-speed manual and a 4-speed torque converter automatic. Automatic variants benefit from a mild-hybrid system that features torque assist and start-stop functions.

Emission Norm Compliance:	BS VI
Mileage:	18 Km/L
Engine Displacement:	1462 cc
Transmission:	Automatic
Fuel Type:	Petrol
Boot Space:	328 Litres
Power Windows:	Front and Rear
Airbags:	Driver and Passenger
ABS:	Yes
Central Locking:	Yes
Fog Lamps:	Front

Pros:

• Good drive-ability
• Convenience of an automatic
• Well sorted ride
• Practical cabin
• Toyota’s after-sales and service reliability

Cons:

• No distinguishing elements
• Competition has moved ahead

Maruti Vitara Brezza

The Vitara Brezza utilises a 1.5-litre K15B petrol engine that develops 105PS of power and 138Nm of torque. It’s offered with two transmission options: a 5-speed manual and a 4-speed torque converter. The variants also come with Maruti’s 12V mild-hybrid system, which adds functions like start-stop and torque boost assist.

Emission Norm Compliance:	BS VI
Mileage:	18.76 Km/L
Engine Displacement:	1462 cc
Transmission:	Automatic
Fuel Type:	Petrol
Boot Space:	328 Litres
Power Windows:	Front and Rear
Airbags:	Driver and Passenger
ABS:	Yes
Central Locking:	Yes
Fog Lamps:	Front

Pros:

• Easy to drive
• Peace of mind ownership
• Popular compact SUV

Cons:

• Unexciting exterior design
• Engine response is not good

Comparison

MODEL/SPECIFICATION	Mahindra XUV 300		TATA Nexon	Toyota Urban Cruiser	Maruti Vitara Brezza
Emission Norm Compliance:		BS VI	BS VI	BS VI	BS VI
Mileage:		18.5 Km/L	21.5 Km/L	18 Km/L	18.76 Km/L
Engine Displacement:		1497 cc	1497 cc	1462 cc	1462 cc
Transmission:		Automatic	Automatic	Automatic	Automatic
Fuel Type:		Diesel	Diesel	Petrol	Petrol
Boot Space:		259 Litres	350 Litres	328 Litres	328 Litres
Power Windows:		Front and Rear	Front and Rear	Front and Rear	Front and Rear
Airbags:		Driver, Passenger and Side Front	Driver and Passenger	Driver and Passenger	Driver and Passenger
ABS:		Yes	Yes	Yes	Yes
Central Locking:		Yes	Yes	Yes	Yes
Fog Lamps:		Both	Front	Front	Front

Suggestion: I would suggest Mr.Pugazhendi to go for Mahindra XUV 300.as it has b better performance and mileage.so that he could manage it with the Bangalore traffics and long trips to Madurai as well. And also, it has good safety feature than its rivals in its category.

CONCLUSION

Thus the benchmarking is done and a vehicle is suggested to Mr.Pugazhendi.