Project 1

Quality & Service Feedback Form:

Here You represents Customer

Product quality

1. How satisfied are you with the Product Quality?
2. Will you suggest this product to your friends and relatives?
3. Rate product usage/operation experience? (rate from 1-10)

Service

1. Calibration and preventive Maintenance services of the product is provided as per Installation/CMC contract? (rate from 1-10)
2. How satisfied are you with the Sevice provided?
3. How many days the Service team take to reach your for providing service?

Communication

1. How satisfied are you with the Customer Support Team?
2. Rate the Customer support team for raising and solving the queries?
3. Do you get the information you need when you need it?

Behavior

1. Do you find any customer support person behaving rude?
2. How satisfied are you with the Companies Behaviour?

Documentation

1. Did you get all the documents promised in the contract?
2. Did you find any duplicy/errors in the documents?
3. Are you able to find or manage the documents easily?

Response time

1. How satisfied are you with the Response time of the Customer Service & Support Team?
2. How long they take to resolve your issue?
3. How much time they take to respond your back?

Delivery

1. Did you get the product without any damage?
2. What will the rate for the Packing of the product with respect to safety?
3. How satisfied are you with the Delivery of Product?

Installation

1. Does the Engineer provided you training for the usage of the product?
2. Is the engineer able to answer all the queries regarding the usage of the product?
3. How satisfied are you with the Installtion of the product?

Others

1. How long you are using our product?
2. Do you find any other issue regarding Product quality, services, Customer care, Documentation and Installtion etc..?