Project 1

Here is some questions taken form the most popular [GPC medicla ltd, Hopkins medical product,Medtronic ] medical device manufacturing companies and thier customer feed backs.

• How would you describe the buying experience?

"I placed an order with your company for a teaching stethoscope two days ago and this afternoon when I arrived home from work, the package was at my doorstep. I was so impressed with your service that I am going to mention using your company for our business/healthcare supplies if the need arises. I had attempted two other times using different companies online but the product was either on back order or it would take 5-7 days to ship. You should be very proud of your company. You truly are an excellent steward of what customer service should be. Job well done and again I thank you very much."

• Do you feel our [product or service] is worth the cost?

"I do not use the Shoulder Bags the nurses use, but I order them. They selected the Hopkins Mark V for several reasons - but most of all because, as Public Health Home Visiting Nurses, they carry alot of information and equipment and need a bag with lots of pockets. For fun one day we weighed one in at 18 pounds! Our nurses have been using the same bags for 2 1/2 years now and we've only had one of them tear - the others are still going strong."

• What convinced you to buy the product?

"I had heard positive reviews from my colleagues in the healthcare industry about GPC, so I decided to sample a few of their surgical equipment. Needless to say, I was more than happy with what I received."

• What challenges are you trying to solve?

"I used to have a scale bag from Hopkins with a different employer. I liked it alot and that is why I am ordering one today and paying for it myself."

• What do you like most about our [product or service]?

"Have been using this product (SKU # 530638) for more than 15 years & find it excellent for daily home health visits. I used the previous model as well & have never found the need for any other item."

• What do you like least?

"Fantastic!!! I have been all over the internet trying to find a bag that suits my needs. I want lots of pockets so that I am not just dumping everything into one big bag. I love the organization this bag offers."

• What feature/option could we add to make your experience better?

I do not use the Shoulder Bags the nurses use, but I order them. They selected the Hopkins Mark V for several reasons - but most of all because, as Public Health Home Visiting Nurses, they carry alot of information and equipment and need a bag with lots of pockets. For fun one day we weighed one in at 18 pounds! Our nurses have been using the same bags for 2 1/2 years now and we've only had one of them tear - the others are still going strong."

• Net Promoter Score (NPS): how likely are you to recommend our products?

The products I have used till date are of superior quality and long term durability. My complete satisfaction with their products propells me to further recommend it to other users."

• Customer Satisfaction (CSAT): how satisfied are you with our product/services?

"Using the medical products manufactured by GPC Medical has helped me satisfy my customers by and large in every way. The availability of all kinds of medical products required under one umbrella has helped us save on a lot of time and effort. Their keen desire to grow and satisfy their customers has propelled me to come back again and again to GPC Medical Limited"

• Customer Effort Score (CES): how easy did (organization) make it for you to solve your issue?

GPC Medical manufactures a wide range of products that are very good in quality. It is very convenient for my hospital to get everything under one stop and at a very reasonable price."

• how was the service ?

I tried to order supplies for my pump through Medtronic because I am out, due to my previous supplies being held up by Humana for MD info that they say they didn’t get. Now I have new insurance with a new mail order supplier of pump supplies but I am out and just wanted to get some supplies quickly, out of pocket.

• How was the porduct quality ?

I have read with much interest many of the comments regarding Medtronic. In particular I agree wholeheartedly with what Brian Lynch had said. I moved to the MiniMed 780G a year ago after having been using the 630G for about 4 years, it was ok. The 780G has not been a good experience for me and the claims made about its CGM capabilities are in my view not correct. In November I experienced a situation where the pump was in the process of delivering 13 units of insulin for no reason at all and certainly not prompted by me! Eventually Medtronic agreed to replace the pump but since then despite me contacting them 3 times for a progress update on their investigation into the problem I have heard nothing. The problem I experienced could have proved fatal but they just don’t seem to care. I am concerned that other pumps on the market could perform in a similar way an should that happen during the night could go undetected by the user with very serious consequences. (Although my pump did alarm it was very faint and I didn’t hear it). So I am stuck with this pump for another 3 years which concerns me greatly. The concept is good but in my view the product isn’t yet ready to go on to the market.

• what about the customer services ?

pany does not care if you have supplies or not. Their customer service is horrible. Pump constantly beeps to calibrate, remind to calibrate. It is constant. None of the sensors have lasted over a week. If you want a replacement you have to have serial numbers which is on the paper you throw w a at when putting the sensor on. I did not recommend.

• what about the supplier ?

This is the worst diabetes supplies on the market! The company has awful supplies that fails on a constant basis. I've gone through 7 pumps in just this year because they have either broke or stopped working altogether. The company is supposed to provide a new sensor every 1 to 2 years yet they haven't given me one until my sensor failed and stopped working. Even though I have all my supplies under warranty they still expect us to pay 500 dollars for a new one. I wish I never started my diabetic journey with Medtronics because they're screwed me over so many times. At this point of time I've spent more money on batteries for my insulin pump than on my actual insulin. Medtronic either needs a huge revamping of the company or needs to stop being a company all together. Whenever some asks about a pump company I will always say never go with Medtronic. Worst supplier on the market.

• is this product worth ?

Excellent company and excellent products. My son has been type 1 diabetic for 12 years and always used Medtronic pumps. He is now have the 780g pump with guardian 3 sensors and soon will go to guardian 4. They are life changing pieces of equipment. Ordering is super easy, customer service always nice and helpful.

• in this product is affrodable value ?

On April 9th a Medtronic Sales Rep. sold a Guardian Connect CGM system and 3 month supply of sensors for to me for $360.00
I was promised that the sensors would be covered by my Medicare Insurance in the future.
Unfortunately, this did not turn out to be true. When I went to order new sensors, Medtronic advised me that Medicare would not cover the cost, and it would be $180 out of pocket.

• is this customer service good ?

Once again we are never notified when there is a problem with software and tools that help us manage our diabetes fully. Medtronic's has the worst Customer Service and then they always try to blame their problems on the patients that are using their pumps. However, they are right there to collect any money that you owe them, however doesn't care about helping the clients. Now, I know why so many individuals are getting away from Medtronic pumps and going to other companies with better customer service and pumps .

• What is your main goal for using this website/product?

our main purpose is to develop our communication with customers and making product for customer needed and statisfaction.

• What is your greatest concern about [product/brand]?

this product is really much needed for people who are facing risk of hearing.

• What changed for you after you started using our product ?

the main changes was reduce the cost of product with alternative materials used. this changes was healping for people who are needed this product at low cost.

• Where did you first hear about us?

initally , i found this product at online platform and it was really most useful product for people who are all need suppotive posture.

• Have you used our [product or service] before?

no, this is the first time i have used your product . although i, really like your service and support.

• Why did you choose to use our [product or service] over other options?

there are so many products are available with same features . however, this kind of service are mostly people like. along with this customer support are amazing.

• How do you use our product/service?

"Have been using this product (SKU # 530638) for more than 15 years & find it excellent for daily home health visits. I used the previous model as well & have never found the need for any other item.