Project 1
I have prepared the questions in the Google Form so that the customers can rate their experience in the survey.For each requirement such as -
- Product Quality
- Service
- Communication
- Behavior
- Documentation
- Response time
- Delivery
- Installation
- Timeliness
- Housekeeping
- Disposal etc, the questions were prepared
Product Quality
- Questions related to
- Accuracy
- Performance
- Calibration services were asked
Service
- How do you rate the service for maintenance, delivery,service types of questions were included
Timelines
- Questions asks about the topics such as
- Responding time
- Supplying of product
- Installing product
- Customization and training providing service
- Response reply time
Communication
- How do you rate the communication in the
- Office
- Salesperson
- Technical team
- Site visit
- Handling queries
Behavior
- Behavior of the
- Office people
- At the reception
- Technical team
- Installation team
- Operating team
- Customization service team
Documentation
- The extent of paperwork query
- Referrals
Response time
- How fast they resolve the issues
Delivery
- How fast is the delivery?
- Was the package received on time or not?
Installation
- Installation is done properly or not by the installation team!
Housekeeping
- Are the maintenance team and service team or installation team providing good housekeeping?
Disposal
- Are the disposal methods specified in the package?
Design
- How unique is the design?
- Do you need any other additional features
Packing packaging
- Quality of packaging!
Value of money
- How do you rate the value of money from our product?
A total question of 40 was prepared for the questionnaire
The link for the google form is attached.-