Benchmarking

Benchmarking:

Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Aspects commonly estimated are quality, time and cost. Likewise alluded to as "best work on benchmarking" or "process benchmarking", this cycle is utilized in administration in which associations assess different parts of their cycles corresponding to best-practice organizations' cycles. This then permits associations to develop plans on the most proficient method to make enhancements or adjust explicit prescribed procedures, as a rule fully intent on expanding some part of execution. Benchmarking might be an oddball occasion, yet is many times treated as a ceaseless cycle in which associations persistently look to work on their practices.

Five barriers to effective benchmarking:[1]

• Uncooperative sources: If individuals liable for a current best practice don't need to help other people, it is improbable that their benchmarking will succeed.
• Strained personal relationships: If the manager attempting to replicate a bestpractice has a difficult relationship with expert sources, successfulbenchmarking is unlikely to occur.
• Internal competition: Assuming that an association effectively deters collaboration by pitting units against each other, nobody has a motivating force to duplicate or to be copied.
• Overemphasis on innovation: If an organization idealizes innovation and scoffsat copying, benchmarking will not occur.
• Cranky copiers:In the event that the supervisors accused of repeating a best practice are irritably unacceptable to engrossing new information, reluctant to change, or unreasonably centered around safeguarding their own status, they will likely bomb in benchmarking.

There are two primary types of benchmarking:

1. Internal benchmarking: Comparison of practices and performance between teams, individuals or groups within an organization
2. External benchmarking: Comparison of organizational performance to industry peers or across industries

These can be further distilled as follows:

• Process Benchmarking: Demonstrate how top performing companies accomplish the specific process in question. Such benchmarking is collected via research, surveys/interviews, and site visits. By identifying how others perform the same functional task or objective, people gain insight and ideas they may not otherwise achieve. Such information affirms and supports decision-making by executives.
• Performance Metrics: “Performance metrics” give numerical standard against which a client’s own processes can be compared. These metrics are usually determined via a detailed and carefully analyzed survey or interviews. Clients can then identify performance gaps, prioritize action items, and then conduct follow-on studies to determine methods of improvement.
• Strategic Benchmarking: Identify the fundamental lessons and winning strategies that have enabled high performing companies to be successful in their marketplaces. Strategic benchmarking examines how companies compete and is ideal for corporations with a long-term perspective.

There is no single benchmarking process that is said to be the perfect one, but the following criteria can be considered or followed for benchmarking

• Select subject
• Define the process
• Target future performance
• Communicate
• Adjust goal
• Implement
• Identify potential partners
• Identify data sources
• Collect data and select all partners
• Determine the gap
• Establish process differences

Reqiurement of Mr. D.S. Pughazhyendhii:

1. 5 seater car.
2. Good milage both on highway and city
3. Big car, preferable SUV.

Sugesstion I would give are:

1. Maruti Suzuki Vitara Brezza
2. Kia Sonet
3. Tata Nexon
4. Mahindra XUV300
5. Maruti Suzuki S-Cross

Detail Description of all Vehicle:

1. Maruti Suzuki Vitara Brezza

Pros

1. (Looks) It looks like a proper boxy like SUV.
2. (Mileage) As it has a smaller diesel engine so, you get better mileage.
3. Good value for money.

Cons

1. (Lack of features) Nowadays when the competition offers a lot of features, it not even got half of them.
2. (Small engine) as competition (ecosport, nexon, xuv300) offers a lot of promise to performance, Brezza lacks behind.
3. (Petrol) Customer who wants to buy a petrol car Brezza is not for you, didn't come with a petrol engine.

Model/Specification Maruti Suzuki Vitara Brezza

ARAI Mileage	18.76kmpl
Engine Displacement (cc)	1462
Max Torque (nm@rpm)	138Nm@4400rpm
Transmission Type	Automatic
Fuel Tank Capacity	48
Max Power (bhp@rpm)	103.26bhp@6000rpm
Seating Capacity	5
Boot Space (Litres)	328
Body Type	SUV
Safety	12.51/17

2. Kia Sonet

Pros

1. The best-looking Compact SUV.
2. Excellent spread of powertrains including a fast & enjoyable turbo-petrol.
3. Top safety package includes 6 airbags, ESP, HSA, TPMS etc.

Cons

1. 1.0L turbo-petrol doesn’t come with a manual gearbox.
2. Rear Seat Space is less.

Model/Specification Kia Sonet

ARAI Mileage	18.4kmpl
Engine Displacement (cc)	1493
Max Torque (nm@rpm)	250nm@1500-2750rpm
Transmission Type	Automatic
Fuel Tank Capacity	45
Max Power (bhp@rpm)	113.43bhp@4000rpm
Seating Capacity	5
Boot Space (Litres)	392
Body Type	SUV
Safety	3 stars in Global NCAP

3. Tata Nexon

Pros

1. Best in class safety package
2. Powerful engines (petrol & diesel)
3. Easy-to-drive with good handling

Cons

1. Mediocre fuel efficiency
2. Uninspiring bottom-end engine performance

Model/Specification Tata Nexon

ARAI Mileage	21.5 kmpl
Engine Displacement (cc)	1497
Max Torque (nm@rpm)	260Nm@1500-2750rpm
Transmission Type	Automatic
Fuel Tank Capacity	44
Max Power (bhp@rpm)	108.5bhp@4000rpm
Seating Capacity	5
Boot Space (Litres)	350
Body Type	SUV
Safety	16.06/17

4. Mahindra XUV300

Pros

1. Best comfort and safety.
2. Stability control. Traction control.
3. Good head and knee room

Cons

1. No Petrol Automatic
2. No Rear AC Vents

Model/Specification Mahindra XUV300

ARAI Mileage	20kmpl
Engine Displacement (cc)	1497
Max Torque (nm@rpm)	300Nm@1500-2500rpm
Transmission Type	Automatic
Fuel Tank Capacity	42
Max Power (bhp@rpm)	115bhp@3750rpm
Seating Capacity	5
Boot Space (Litres)	259
Body Type	SUV
Safety	16.42

5. Maruti S-Cross

Pros

1. Makes you feel comfortable
2. he vehicle’s big tires have better rims which give the vehicle a crossover feel.
3. It has the best road noise insulation making the engine produce less noise while driving.

Cons

1. At slow speed, you may experience an S-Cross steering weight that makes the vehicle feel too heavy when making U-turns or when entering a perpendicular line.
2. No rear-AC vents.
3. The car has few airbags and other safety features compared to other rivals in the same segment or class.

Model/Specification Maruti S-Cross

ARAI Mileage	18.43kmpl
Engine Displacement (cc)	1462
Max Torque (nm@rpm)	138Nm@4400rpm
Transmission Type	Automatic
Fuel Tank Capacity	48
Max Power (bhp@rpm)	103.25bhp@6000rpm
Seating Capacity	5
Boot Space (Litres)	375
Body Type	SUV
Safety	5-star in AOP and 4 star in COP

All over comparision:

	Maruti Suzuki Vitara Brezza	Kia Sonet	Tata Nexon	Mahindra XUV300	Maruti S-Cross
ARAI Mileage	18.76kmpl	18.4kmpl	21.5 kmpl	20kmpl	18.43kmpl
Engine Displacement (cc)	1462	1493	1497	1497	1462
Max Torque (nm@rpm)	138Nm@4400rpm	250nm@1500-2750rpm	260Nm@1500-2750rpm	300Nm@1500-2500rpm	138Nm@4400rpm
Transmission Type	Automatic	Automatic	Automatic	Automatic	Automatic
Fuel Tank Capacity	48	45	44	42	48
Max Power (bhp@rpm)	103.26bhp@6000rpm	113.43bhp@4000rpm	108.5bhp@4000rpm	115bhp@3750rpm	103.25bhp@6000rpm
Seating Capacity	5	5	5	5	5
Boot Space (Litres)	328	392	350	259	375
Body Type	SUV	SUV	SUV	SUV	SUV
Safety	12.51/17	3 stars in Global NCAP	16.06/17	16.42	5-star in AOP and 4 star in COP

Conclusion:

I would suggest Mahindra XUV300 and Tata Nexon for Mr. D.S. Pughazhyendhii family. They are value for money product with class leading features.

Refrences:

1. https://www.researchgate.net/publication/235261394_Evolving_benchmarking_practices_A_review_for_research_perspectives
2. https://www.cardekho.com/carmodels/Maruti/Maruti_Vitara_Brezza
3. www.cardekho.com/kia/sonet
4. https://www.cardekho.com/tata/nexon
5. https://www.cardekho.com/mahindra/xuv300
6. https://www.cardekho.com/carmodels/Maruti/Maruti_SX4_S_Cross
7. Agndal, H. and Nordin, F. (2009), “Consequences of outsourcing for organizational capabilities:some experiences from best practice”, Benchmarking: An International Journal, Vol. 16No. 3, pp. 316-34.