Benchmarking

1. Benchmark with presently available cars in the market for the following case.

Mr. D.S. Pughazhyendhii is a married man who lives in Bangalore which is a highly crowded city. His Family comprises five members including his wife, a five-year-old boy, his father, and his mother. He visits his native place Madurai which is 500kms away from Bangalore once a month. Also, he will be using his car to commute to his office. His budget falls between 8 to 10 lakhs on road. Please suggest to him options so that he will buy a good car for his family.

As per my suggestion the following car is best budget which comes under 8 to 10 lakhs for Mr. D.S. Pughazhyendhii family.

On-Road Price for Bangalore

1. Hyundai Aura
2. TATA Altroz
3. KIA Sonet
4. Nissan Magnite
5. Toyota Glanza
6. Maruti Suzuki Baleno
7. Renault Kiger

1.Hyundai Aura SX Plus 1.0 Petrol

Price of this car is Rs.8.18Lakh

2.TATA Altroz

Base Price ₹ 7,34,585

TATA ALTROZ DIESEL ON-ROAD PRICE IN BANGALORE ₹8,81,227

3.KIA Sonet:

KIA sonnet price in Bangalore RS. 8,71,808

4.4.Nissan Magnite

On-Road Price Starts From ₹ 7,15,342.

NISSAN MAGNITE PETROL ON-ROAD PRICE IN BANGALORE ₹ 7,15,342

5.Toyota Glanza:

Price: Rs. 8.41 - 9.91 Lakh

TOYOTA GLANZA PETROL ON-ROAD PRICE IN BANGALORE

Maruti Suzuki Baleno:

Maruti Suzuki Baleno Zeta 1.2 Price in Bangalore Rs.9,86,875

Renault-Kiger:

Renault Kiger RXT (O) AMT
Rs. ₹9,89,971

There are 20version of Renault Kiger, but out of 20 version 7cars are within 8 to 10Lakhs budget

2.

2. Prepare a report explaining what is Bench-Marking

Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Benchmarking is a process where you measure your company’s success against other similar companies to discover if there is a gap in performance that can be closed by improving and implementing your performance.

Benchmarking Process:

Planning

The first stage of benchmarking is the most important in the process. Planning includes highlighting what you want to improve, who you will benchmark yourself against, and how you envisage success. Only once this step has been completed will you be able to move onto the next step as the results of planning will focus on the information you need to collect and what success will look like.

Collection of Information

After planning, benchmarking is about collecting information on your processes and how competitors do them. If you are looking to improve your customer service satisfaction rating you should understand the processes involved in the department, how calls and communication are dealt with, and also how it differs from your competition. Maybe you can talk to someone in another call center, or call the center directly to gain first-hand knowledge of their processes. At this point, it is important to gather as much information as possible.

Analysis the Data

Once you feel you have all the information you can gather, you can start to plot it and begin to understand the shortcomings you may have. It is important to remember at this point in the process that no business is perfect and you must have an open mind to be able to analyse information objectively. Once findings start to be uncovered you can draft a report and start discussing the next steps to achieve better performance in this area.

Action

Presenting findings to a department is never an easy thing, especially when you are proposing changes. Gathering and analysing information is only worthwhile when you can implement changes and better the company in the process.

Monitoring
No plan is ever complete without monitoring results to determine how successful the plan has been. Monitoring can be over a short or long period of time depending on the desired outcomes.

Types of Benchmarking:

1. Performance Benchmarking: involves gathering and comparing quantitative data

Performance benchmarking is usually the first step organizations take to identify performance gaps.

What you need: Standard measures and/or KPIs and a means of extracting, collecting, and analysing that data.

What you get: Data that informs decision making. This form of benchmarking is usually the first step organizations take to identify performance gaps.

2. Practice Benchmarking

involves gathering and comparing qualitative information about how an activity is conducted through people, processes, and technology.

What you need: A standard approach to gather and compare qualitative information such as process mapping.

What you get: Insight into where and how performance gaps occur and best practices that the organization can apply to other areas.

3. Internal Benchmarking
4. compares metrics (performance benchmarking) and/or practices (practice benchmarking) from different units, product lines, departments, programs, geographies, etc., within the organization.

   What you need: At least two areas within the organization that have shared metrics and/or practices.

   What you get: Internal benchmarking is a good starting point to understand the current standard of business performance. Sustained internal benchmarking applies mainly to large organizations where certain areas of the business are more efficient than others.

1. External Benchmarking:

compares metrics and/or practices of one organization to one or many others.

What you need: For custom benchmarking, you need one or more organizations to agree to participate. You may also need a third party to facilitate data collection. This approach can be highly valuable but often requires significant time and effort.

What you get: An objective understanding of your organization’s current state, which allows you to set baselines and goals for improvement.

3.

1. Compare at least 4 vehicles.

2. 	Hyundai Aura	TATA Altroz	KIA Sonet	Toyota Glanza
   On Road Price in Bangalore	Rs.8.18Lakh	Price ₹ 8,87 Lakh	RS. 8,71,808	Rs. 9.91 Lakh
   Technical Specification
   Engine & Transmission
   Engine Type	1197 cc, 4 Cylinders Inline, 4 Valves/Cylinder, DOHC	1199 cc,4Valves/3 cylinders	1197 cc, 4 Cylinders Inline, 4 Valves/Cylinder, DOHC	1197 cc, K12N
   Fuel Type	Petrol	Petrol	Petrol	Petrol
   Max Power	82 bhp @ 6000 rpm	86 PS @ 6000 rpm	82 bhp @ 6000 rpm	88.50 bhp @ 6000 rpm
   max Torque	114 Nm @ 4000 rpm	113 Nm @ 3300 rpm	115 Nm @ 4200 rpm	114 Nm @ 4400 rpm
   Mileage	21 kmpl	19.05 Kmpl	18.4 kmpl	22.35 Kmpl
   Driving Range	777 Km	165 Kmph	828 Km
   Transmission	Manual - 5 Gears	Manual	Manual - 5 Gears	5
   Emission	BS 6	------	BS 6	BS 6
   Dimension & Weight
   Length	3995 mm	3990 mm	3995 mm	3990 mm
   Width	1680 mm	1755 mm	1790 mm	1745 mm
   Height	1520 mm	1523 mm	1610 mm	1500mm
   Ground Clearance	-----	165 mm	-----	-----
   Wheel base	2450 mm	2501 mm	2500 mm	2520 mm
   Kurb Weight	------	1036 Kg	------	920-955 Kg
   Capacity
   Door	4 Doors	5 Doors	5 Doors	5Doors
   Seating Capacity	5 Person	5Persons	5 Person	5
   No of Seating Rows	2 Rows	2 Rows	2 Rows	2 Rows
   Boot space	402 litres	345 Litres	392 litres	318 Litres
   Fuel tank capacity	37 litres	37Liters	45 litres	37 Litres
   Suspension, Brake, Steering & tyres
   Front Suspension	McPherson Strut	Independent Mc Pherson Dual Path Strut with Coil Spring	McPherson Strut with Coil Spring	MacPherson strut
   Rear Suspension	Coupled Torsion Beam Axle	Twist beam with coil spring and shock absorbers	Coupled Torsion Beam Axle with Coil Spring	Torsion beam
   Front Brake Type	Disc	Disc	Disc	Ventilated Disc
   Rear Brake Type	Drum	Drum	Drum	Drum
   Minimum Turning Radius	-----	5 m	5.1 metres	4.9 metres
   Steering Type	Power assisted (Electric)	Power Steering	Power assisted (Electric)	Power assisted (Electric)
   Wheels	Steel Rims	Steel Rims	Steel Rims	Alloy Wheels
   Spare Wheels	Steel	-------	Steel	Steel
   Front Tyres	165 / 70 R14	165/80 R14	195 / 65 R15	195 / 55 R16
   Safety (Overspeed Warning)	1 beep over 80kmph, Continuous beeps over 120kmph	X	1 beep over 80kmph, Continuous beeps over 120kmph	1 beep over 80kmph, Continuous beeps over 120kmph
   Airbags	2 Airbags (Driver, Passenger)	2	4 Airbags (Driver, Front Passenger, Driver Side, Front Passenger Side)	6 Airbags (Driver, Front Passenger, 2 Curtain, Driver Side, Front Passenger Side)
   Child Seat Anchor Points	Yes	Yes	No	Yes
   Seat Belt Warning	Yes	Yes	Yes	Yes
   Braking & Traction
   Antilock Braking	Yes	Yes	Yes	Yes
   Electronic Brake Force Distribution	Yes	Yes	Yes	Yes
   Electronic Stability Program	No	No	No	Yes
   Hill Hold Control	No	No	No	Yes
   Traction Control System	No	Yes	No	No
   Locks & Security
   Engine Immobiliser	Yes	X	Yes	Yes
   Central locking	No	X	With Key	Keyless
   Speed Sensing Door Lock	No	X	Yes	Yes
   Child Safety Lock	Yes	X	Yes	Yes
   Comfort
   AC	Yes	Yes	Yes	Yes (Automatic Climate Control)
   Front AC	Common Fan Speed Control	X	Yes	Single Zone, Common Fan Speed Control
   Rear AC	.-----	X	Yes	Vents Behind Front Armrest, Common Fan Speed Control
   Heater	Yes	X	Yes	Yes
   vanity Mirrors	No	X	No	Driver & Co-Driver
   Cabin Boot Access	------	X	Yes	Yes
   Anti-Glare Mirrors	No	X	Manual - Internal Only	Electronic - Internal Only
   Parking Assist	No	X	No	360 Camera
   Parking Sensors	Rear	X	Rear	Rear
   Cruise Control	No	X	No	Yes
   Headlight & Ignition on Reminder	No	Yes	Yes	YEs
   Steering adjustment	Tilt	Tilt	Tilt	Tilt & Telescopic
   Telematics
   Find My Car	No	X	No	Yes
   Check Vehicle Status Via App	No	X	No	Yes
   Geo-Fence	No	X	No	Yes
   Emergency call	No	X	No	Yes
   Seats & Upholstery
   Driver Seat Adjustment	4 ways manually adjustable (seat forward / back, backrest tilt forward / back)	6 ways manually adjustable (seat forward / back, backrest tilt forward / back)	6 ways manually adjustable (seat forward / back, backrest tilt forward / back, headrest up / down)	8 ways manually adjustable (seat forward / back, backrest tilt forward / back, headrest up / down, seat height up / down)
   Front Passenger Seat Adjustment	4 ways manually adjustable (seat forward / back, backrest tilt forward / back)	7 ways manually adjustable (seat forward / back, backrest tilt forward / back)	6 ways manually adjustable (seat forward / back, backrest tilt forward / back, headrest up / down)	6 ways manually adjustable (seat forward / back, backrest tilt forward / back, headrest up / down)
   Rear Row Seat Adjustment	2 ways manually adjustable (headrest up / down)	------	------	2 ways manually adjustable (headrest up / down)
   Seat Upholstery	Fabric	Fabric	Fabric + Leatherette	Fabric
   Leather-wrapped Steering Wheel	No	X	No	Yes
   Leather-wrapped Gear Knob	No	X	No	No
   Driver Armrest	No	X	Yes	Yes
   Rear Passenger Seats Type	Bench	Bench	Bench	Bench
   Interiors	Dual Tone	Dual Tone	Single Tone	Dual Tone
   Rear Armrest	No	X	No	No
   Front Seatback Pockets	No	X	No	Yes
   Head-rests	Front & Rear	Front & Rear	Front & Rear	Front & Rear
   Storage
   Cup Holders	Front Only	Front Only	Front Only	Front Only
   Cooled Glove Box	Yes	Yes	No	No
   Sunglass Holder	Yes	X	No	No
   Doors, windows, Mirrors, wipers
   Outside Rear-View Mirrors (ORVMs)	Black	Black	Body Coloured	Body Coloured
   Power Windows	Front Only	Front & Rear	Front Only	Front & Rear
   One Touch -Down	No	Driver	No	Driver
   One Touch Up	No	X	No	Driver
   Adjustable ORVM	Internally Adjustable	Electrically Adjustable	Electrically Adjustable	Electrically Adjustable & Retractable
   Turn Indicators on ORVM	No	X	No	Yes
   Rear Defogger	No	X	No	Yes
   Exterior
   Exterior Door Handles	Black	✔	Body Coloured	Chrome
   Rain-sensing Wipers	No	✔	No	No
   Roof Mounted Antenna	Yes	✔	------	Yes
   Lighting
   Daytime Running Lights	No	LED	No	LED
   Fog Lights	-----	Halogen	------	LED
   Headlights	Halogen	Halogen	Halogen	LED Projector
   Automatic Head Lamps	No	✔	NO	Yes
   Follow me home headlamps	No	✔	NO	Yes
   Tail Lights	LED	✔	Halogen	LED
   Cabin Lamps	Front and Rear	Front	Front and Rear
   Headlight Height Adjuster	Yes	✔	Yes	Front & Rear
   Instrumentation
   Instantaneous Consumption	Yes	------	Yes	Yes
   Instrument Cluster	Analogue	Analogue-Digital	Analogue - Digital	Analogue - Digital
   Trip Meter	Electronic 2 Trips	Electronic 2 Trips	Electronic 2 Trips	Electronic 2 Trips
   Average Fuel Consumption	Yes	✔	Yes	Yes
   Average Speed	Yes	X	No	Yes
   Distance to Empty	Yes	✔	Yes	Yes
   Clock	Digital	Digital	Digital	Digital
   Low Fuel Level Warning	Yes	✔	Yes	Yes
   Door Ajar Warning	Yes	✔	Yes	Yes
   Adjustable Cluster Brightness	No	X	No	Yes
   Gear Indicator	No	X	No	Yes
   Tachometer	Analogue	Digital	Analogue	Yes
   Shift Indicator	Dynamic
   Entertainment
   Smart Connectivity	Android Auto (No), Apple Car Play (No)	Android Auto (Yes), Apple Car Play (Yes)	Android Auto (No), Apple Car Play (No)	Android Auto (Yes), Apple Car Play (Yes)
   Display	No	Touch Screen Display	No	Touch-screen Display
   Integrated (in-dash) Music System	No	✔	No	Yes
   Speakers	No	6	No	6
   Steering mounted controls	No	✔	No	Yes
   GPS Navigation System	No	✔	No	Yes
   Bluetooth Compatibility	No	Phone & Audio Streaming	No	Phone & Audio Streaming
   USB Compatibility	No	✔	No	Yes
   Aux Compatibility	No	✔	No	Yes
   AM/FM Radio	No	✔	No	Yes
   Head Unit Size	Not Available	X	Not Available	Not Available
   CD Player	No	X	No	Not Available
   iPod Compatibility	No	✔	No	Not Available
   Voice Command	No	✔	No	Yes
   Manufacturer Warranty
   Battery Warranty (Years)	No	No	No	No
   Warranty (Years)	3	2	3	3
   Warranty (Kilometres)	100000	2 Years / 75000 Kms	Unlimited	100000
   Seat Adjustment	2 Way	X	No	2way

1. Provide a proper conclusion for the report, suggesting a suitable vehicle among the comparison made.

As per my suggestion Hyundai Aura and Tata Altroz both are good car as per price and mileage. Tata Altroz having different colours variety of features and 5-Star Gncap Rating. It has specious cabin, Maximum power, front suspension is good as compared to Hyundai Aura, Toyota Glanza. Great car to buy, value for money and extra protection for your family. As per customer review also this car is very good quality and it has seating comfortable with extraordinary accessories. It has good safety features. So, my first preferences as per safety and look wise Altroz should be good to buy.