Students' Corner: How Does the Technical Support System Work at Skill-Lync?

Through Skill-Lync, you can choose your desired industry-relevant course. The teaching-learning process is designed such that you will have insightful lectures followed by brainstorming sessions. In the latter, you will be given challenging real-time industry problems. 

Similarly, for each of the learning modules, you will work on a defined set of projects. Upon successfully completing the course, you'd have built a strong portfolio with at least 15 projects. 

Let's now explain how Skill-Lync motivates you to complete the course successfully. 

Skill-Lync offers three types of support systems:

• Reactive Support System
• Proactive Support System
• Peer Support System

 

Reactive Support System

 

• Detailed Study Plans

When you enrol in a course, you will be given a detailed study plan which will be updated every week (subject to your completion of given assignments). So, you cannot move to Week 2 without completing the lessons and assignments of Week 1.

For instance, let's say that you are enrolled in the course Preprocessor for Structural Analysis using ANSA. In your dashboard, you will have four components associated with the course - Videos, Challenges, Study Plan, and About.

If you navigate to the Study Plan interface, you will see the list of modules scheduled weekly for the entire semester. So, if you go inside Week 1 module, you will be guided with the list of lecture videos that ought to be watched, besides outlining the lesson plan for that week, the challenges you will take up, and other reading materials you need to study. 

 

• Live Discussion With Support Engineers

At the bottom of your course page, you'll find a Discussion board, wherein you can send your queries regarding the challenges or the lectures, or anything else of importance. This support is live, so your support engineer will address your query immediately.

While watching the lecture videos or attempting challenges, if you have any doubts, you can create a ticket. Your questions will be addressed in 15 to 20 minutes, and you can record your feedback on the answer - Extremely satisfied / Neither satisfied nor dissatisfied / Extremely dissatisfied. If your feedback is the latter two, you can rest assured of a call from the support engineer to guide you better on the concept.

Besides these forms of support, you also have a tab called the 'Solutions' that lists a wide range of frequently asked questions (FAQs). This is the forum that allows you to clarify your doubts on your own.

 

• One-on-One Tele Call Support

When you enrol in a course, you will be assigned a support engineer. You will be given his phone number so that you can ring him up and get your doubts clarified. Now, if your query is answerable over a phone call, your support engineer will so, else he will schedule a one-on-one video conferencing to do so. 

 

• One-on-One Video Conferencing Support

Note that this form of support is on-demand, too. So, if you are not able to grasp what your support engineer conveys over a call, you can ask him to come one-on-one via video conferencing. Alternatively, if your support engineer needs to take a look at your project before guiding you, this will emerge as your optimal support platform. 

 

• Daily Group Calls

Besides the aforementioned form of support, every day in the evening, between 5:00 PM to 9:00 PM, IST, the support engineers take group video calls with 20 to 30 students to clarify their doubts. This way, if your unspoken questions are your fellow learner's questions, both of you will benefit. On the flip side, it's a good exposure as you will garner insights on what your batchmates are working on and how they are approaching a problem differently from you. 

 

• E-Mail Support

Sometimes, students work late into the night, too, subject to their availability and schedules. In such circumstances, if you have a query or a doubt, you certainly can't call up your support engineer nor avail the live discussion platform. 

To address this issue, you have the e-mail support system wherein you can pen your doubts, besides creating a ticket. These questions will be answered within two hours of business start hours. For instance, if the business reporting time is 9:00 AM, your query will be answered before 11:00 AM.

In case your query is a little complex, such that the support engineer has to debug your code, it could take anywhere between 12 to 16 hours to reply to you.

 

Proactive Support System

Skill-Lync will reach out to you with proactive support every Monday, Wednesday, and Friday. On Mondays, you will be updated of your study plans, on Wednesdays and Fridays, your progress will be monitored. 

On Fridays, if the support engineer finds you at an accelerated pace, then he will make arrangements for you to complete the course faster too. At the same time, if you need some time, don't worry: your mentor will help you finish a week's course in 10 days. 

 

WhatsApp Peer-to-Peer Support

Besides the reactive and proactive forms of support system, at Skill-Lync, you have WhatsApp groups consisting of enrolled students and passed out students. Here, students try to answer each other's queries, and it's a great form of learning. The catch is, those who join this peer-to-peer support understand and finish the course at a faster rate.

 

Shine With Skill-Lync's Support System

Skill-Lync truly offers an unparalleled support system to ensure that all its students come out in flying colours. Check out the platform here. It's your time to shine in your career.

 

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